Privacy Policy — Protection & Security of Your Information at 2012 BD

2012 BD ("we", "us") is a trusted online Sports Betting and gaming platform in Bangladesh. We understand the value of your personal information, which is why this Privacy Policy is designed to give you a clear picture of what data we collect, why we collect it, and how we keep it secure.

This Privacy Policy applies to all users of the 2012 BD website (2012bd.ws) and mobile application. By accessing our platform for the first time or creating an account, you are deemed to have accepted this Policy.

We believe transparency is the foundation of trust. That's why this Privacy Policy is written in language that's as clear and straightforward as possible, so every user in Bangladesh can easily understand it.

When you create an account and use our services on 2012 BD, we collect certain necessary information. The primary purpose of this collection is to provide you with a secure and improved experience. We never collect data beyond what is required.

We collect two main types of information:

Some information is collected directly from you (when you fill out a registration form), while other data is gathered automatically — for example, through cookies or log files. Where verification is required, ID document images may also be collected as part of the KYC process.

2012 BD uses your information only for legitimate, necessary purposes. We never sell your data or use it for unnecessary commercial activities.

How your information is used:

• Account Management: To secure registration, login, and account access.
• Payment Processing: To process deposits and withdrawals securely.
• KYC Verification: To verify your identity and age (18+ requirement).
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Service Improvement: To improve platform performance and enhance the user experience.
• Promotions & Offers: To send you relevant bonuses and offers tailored to your preferences (where you have given your consent).
• Customer Support: To resolve your issues quickly and effectively.
• Legal Obligations: To meet the requirements of applicable laws and regulatory authorities.

2012 BD does not sell your personal information to any third party. However, in certain specific circumstances, limited data may be shared with trusted partners.

We may share your information in the following circumstances:

All third-party partners are contractually obligated to uphold our privacy standards. They may only use data for the specified purpose, and any other use is strictly prohibited.

2012 BD's website and app use cookies and similar tracking technologies to function properly. Cookies are small text files stored on your browser or device.

The cookies we use:

• Essential Cookies: Login sessions and security tokens — the platform cannot function without these.
• Performance Cookies: Tracks page load speed and errors — helps us improve service quality.
• Functional Cookies: To remember your language and display preferences.
• Analytics Cookies: To analyze user behavior and improve the platform.

You can disable cookies at any time through your browser settings. However, turning off essential cookies may cause certain platform features to stop working properly.

2012 BD uses industry-standard security technology to keep your personal information safe. Our security team monitors systems 24/7 to detect and respond to any threats quickly.

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall Protection: Advanced firewall protection to prevent unauthorized access.
• Encrypted Database: All stored data is kept in an encrypted state.
• Regular Security Audits: Regular audits conducted by third-party specialists.
• Suspicious Activity Detection: Instant alerts for unusual logins or transactions.

Please keep in mind — no one can guarantee 100% security on the internet. For your own protection, use a strong password and never share your login credentials with anyone.

We retain your data only for as long as necessary — specifically for the duration required to deliver our services, meet legal obligations, and resolve any disputes.

• Account Information: For the duration your account remains active, and up to 5 years after closure.
• Transaction Records: A minimum of 5 years as required by law.
• KYC Documents: Up to 5 years after account closure.
• Cookies Data: From session-length to a maximum of 2 years, depending on the type of cookie.
• Support Contact: Up to 2 years after the issue has been resolved.

Once the designated retention period expires, we securely delete or anonymize your data so that you can no longer be identified.

As a 2012 BD user, you have certain important rights over your own data. We respect these rights and are committed to responding promptly to any request.

2012 BD strictly prohibits anyone under the age of 18 (minors) from using the platform. We do not knowingly collect personal information from minors.

Age verification is mandatory during registration. Through the KYC process, identity document checks confirm that every user is an adult. If a minor's account is detected, it will be immediately closed and all associated data deleted.

If parents believe their child has registered on our platform, please contact us immediately at support@2012bd.ws. We will take prompt action.

2012 BD works with a number of trusted third-party providers — including payment gateways, KYC verification services, and analytics tools. These providers operate on our behalf and are contractually bound to comply with our Privacy Policy.

When sharing data with third parties, we ensure that only the minimum necessary information is shared and that it cannot be used for any other purpose. We have written agreements in place with every third-party partner to enforce their data protection obligations.

2012 BD is not responsible for the privacy practices of any external websites linked from our platform. Please review the privacy policy of any third-party site before visiting it.

2012 BD may update this Privacy Policy from time to time. Changes may be made due to technical updates, the introduction of new services, or legal requirements.

If any significant changes are made, we will notify you in advance via your registered email or a platform notification. Continued use of the platform after such changes will be considered acceptance of the updated policy.

The date of the most recent update will always be listed at the top of this page. Checking this page regularly will keep you informed of our latest policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our data protection team. We are always ready to respond promptly.

For privacy-related complaints, we are committed to providing a written response within 30 business days. Your concerns matter to us, and every complaint is taken seriously.